At Qeliv, we believe great products deserve great service — that’s why we proudly offer FREE worldwide shipping on every order. No hidden fees, no surprises. Just a smooth, reliable delivery experience from our door to yours.
Every order is carefully prepared with quality and accuracy in mind.
Please allow 1–3 business days for processing before your package is handed off to our shipping partners.
During high-volume periods or holidays, processing may take up to 7 business days, but we always work hard to get your order out as quickly as possible.
Delivery times vary based on your location. Below are our typical shipping windows:
🇺🇸 United States: 7–12 business days
🇨🇦 Canada: 7–12 business days
🇦🇺 Australia: 7–10 business days
🇬🇧 United Kingdom: 7–10 business days
🇪🇺 Europe: 7–11 business days
We’re committed to fast and dependable shipping. However, during peak seasons or due to customs inspections for international orders, carriers may experience delays beyond our control. If this happens, rest assured — your package is still on the way.
To ensure your order reaches you without delay, please make sure all shipping details are correct at checkout. Inaccurate or incomplete information may result in processing delays or even cancellation.
If our team notices an issue with your address, we will reach out via email within 3 business days of your order. If we don’t receive a response within that period, your order may be cancelled to prevent further complications.
If you need to make adjustments to your shipping information, please contact us at info@qeliv.com within 24 hours of placing your order. We will always do our best to accommodate changes, but updates requested after this window cannot be guaranteed.
We’re committed to getting your Qeliv order to you as quickly as possible. However, shipping delays can occasionally occur due to factors outside our control—such as courier disruptions, customs inspections, or severe weather conditions.
If delays arise, rest assured we are actively coordinating with our shipping partners to minimize the impact and keep you updated throughout the process.
We understand how stressful it can be when a package goes missing. Once an order has been handed over to the courier, Qeliv is not responsible for lost or stolen parcels. If you believe your package is missing, please reach out to us at info@qeliv.com, and we will guide you through the next steps.
We also recommend filing a claim directly with the courier, as they may require additional details from you to complete the investigation.
